Right of Returns

1) The Client is entitled to withdraw from the contract concluded with Manifatture Twins srl without giving any reason within 14 days from the date on which the Client, or a third party appointed by the Client, takes physical possession of the Products ordered. Where a contract relates to a number of products ordered by the Client in one single order and delivered separately, the Return period will expire 14 days from the day on which the Client, or a third party other than the carrier (courier) and appointed by the Client, takes physical possession of the last of the products.

    1. In order to exercise the right of Return, the Client must expressly notify Manifatture Twins srl of its decision to withdraw from the contract by e-mail at info@manifatturetwins.com. Manifatture Twins srl will send confirmation of receipt of the request of Return to the Client’s e-mail address without delay
    2. In order to meet the deadline for Return, it is sufficient for the Client to send the communication concerning the exercise of the right of Return before the Return period has expired.
    3. The Products displayed on the Site are products owned by Manifatture Twins srl or other products legitimately sold by Manifatture Twins srl
    4. While the characteristics of each Product are set out on the Site in each ‘product specification’, the colors of the Products may not be a perfect match with the actual colors as a result of the effects of the internet browser and monitor used by the Client.
    5. For any aspect of post-sales assistance, the Client should contact Customer Care by e-mail at info@manifatturetwins.com. Alternatively, the Client can contact Manifatture Twins srl by phone +390558969023.
    6. The Client must follow the instructions provided by Customer Care and, in the event of any doubt regarding the packaging or delivery address, should contact Customer Care by e-mail at info@manifatturetwins.com.
    7. The Products must be returned in their original wrapping, which must be complete in all of its parts, including packaging and accompanying documentation.
    8. Where the Client considers that the Products purchased are defective, they can be returned as follows: Manifatture Twins srl , Via Gattinella 35 – Loc. Capalle, 50013 Campi Bisenzio, Firenze, Italia.
      1. The Client must follow the instructions provided by Customer Care and, in the event of any doubt regarding the packaging or delivery address, should contact Customer Care by e-mail at info@manifatturetwins.com.
      2. The Products must be returned in their original wrapping, which must be complete in all of its parts, including packaging and accompanying documentation.
      3. Manifatture Twins srl will examine the Product carefully and confirm that the returned Product has been accepted as ‘defective’.
      4. Where defective Products are accepted, Manifatture Twins srl will fully reimburse the Client, including the direct costs of returning the Products borne by the same, without prejudice to the rules concerning the statutory guarantee, if applicable. Reimbursements will be processed using the same means of payment used by the Client for the purchase of the Products.
      5. The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Items must be returned with all original tags, packaging and other accessories received with the order.
      6. In the case of defective or incorrect merchandise, clients must follow the instructions above. Manifatture Twins srl reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import duties. All authorized returns must originate from the same country of the original shipment.

i. Manifatture Twins srl reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return instructions email. In these cases the merchandise shall be returned to the Client at the original shipping address.

REFUND

2) In case of Return from the contract entered into with Manifatture Twins srl, any payments made to Manifatture Twins srl will be reimbursed to the Client, net of any discounts and/or promotional offers, including delivery costs, without any undue delay and in any event no later than 14 days from the day on which Manifatture Twins srl was informed of the Client’s decision to withdraw from the contract. The reimbursement may in any event be withheld until receipt of the Products or until the Client has supplied evidence that the Products have been sent back, whichever is the earliest.

    1. Reimbursements will be processed using the same means of payment used by the Client for the original transaction, save where agreed otherwise with Manifatture Twins srl. The Client will not, however, incur any costs as a result of the said reimbursement.
    2. Where the recipient of the Products as stated in the order form and the person who paid the amounts due for the purchase of the Products are not the same, where the right of Return is exercised, Manifatture Twins srl shall reimburse the person who made payment.
    3. Products are to be returned via a freight forwarder to the following address:Manifatture Twins srl Via Gattinella 35 – Loc. Capalle, 50013 Campi Bisenzio, Firenze, Italia (Italy)
    4. without any undue delay and in any event within 14 days of the day on which the Client communicated the Return from the contract. This deadline will be met if the Products are sent back before the 14-day period expires. The direct costs of returning the Products will be borne by the Client. See the chart below and take into consideration “ total amount to pay”: 
    5. In particular, before returning the Products, the Client is required to check that the Products in relation to which the Return right has been exercised are in a normal state of preservation, still in their original wrapping and intact (including packaging and accompanying documentation).
    6. In accordance with the law in force, the Client shall be liable for any diminished value of the Products as a result of handling other than what is necessary to establish the nature and characteristics of the Products. Where Products are returned other than in excellent condition or are damaged, have been used, are worn or otherwise altered or handled beyond the extent strictly necessary in to established their nature and characteristics, Manifatture Twins srl will be entitled to withhold, from the total amount to be reimbursed, an amount equal to the cost of reconditioning the Products subject to a maximum amount that is equal to their overall value.